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Account Manager

May 27, 2026

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;">Responsibilities of the role:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Ensure an excellent customer experience embodying MEDDPICC - </span><i><em style="color:rgb(0,0,0);white-space:pre-wrap;">'Being the Demo'</em></i><span style="color:rgb(0,0,0);white-space:pre-wrap;"> at every stage of the post-sale lifecycle</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Own and grow a portfolio of MEDDICC customers, acting as their trusted advisor and strategic partner throughout their journey</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Drive net revenue retention by identifying and executing cross-sell and upsell opportunities, deeply aligned to each customer's GTM maturity and goals</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Lead renewal cycles with commercial confidence - qualifying value realised, identifying risk early, and securing long-term partnerships</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Collaborate with enablement colleagues to ensure customers are extracting maximum value from their MEDDICC Membership</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Be the </span><i><em style="color:rgb(0,0,0);white-space:pre-wrap;">'voice of the customer'</em></i><span style="color:rgb(0,0,0);white-space:pre-wrap;"> and feed insight back into the organisation, helping to prioritise initiatives that drive real-world impact</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Define and execute quarterly plans to (over)achieve retention and expansion revenue goals</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Raise the bar within our winning culture through cross-functional collaboration</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Be a stakeholder in the utilisation and feedback flow, informing the development of our products and services</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;">Metrics - your KPIs:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Net Revenue Retention (NRR)</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> - the north star. Are your accounts growing, or shrinking?</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Gross Revenue Retention (GRR)</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> - are you protecting the base and minimising churn?</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Renewal Rate</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> - percentage of ARR renewed on time, in full</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Expansion ARR</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> - incremental revenue generated through upsell and cross-sell activity</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;">About You:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">You thrive on rolling your sleeves up and collaborating with your team and customers to create innovative methods to solve their challenges and meet their goals.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">You are a nerd for sales, our industry, and the value MEDDPICC as a common language can bring to organisations to help unlock their GTM potential.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">You are a self-starter that takes initiative, thrives within a remote setting, and most importantly, you make sh*t happen.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">You'll bring natural authenticity and gravitas, confidently engaging and guiding C-level executives, VPs, directors, and managers alike - knowing when to lead with value and when to lead with a commercial conversation.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">At MEDDICC we live by our 'Winning Culture,' underpinned by the Eight C's.</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> Do they resonate with you?</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Craft:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> Managing, retaining, and growing customer relationships is your craft</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Craving:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> You are looking to grow towards your full potential and level up continuously whilst helping our customers do the same with MEDDPICC</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Creativity:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> You can connect unrelated concepts, explore multiple angles, and uncover novel expansion opportunities while collaborating cross-functionally</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Communication:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> You express thoughts clearly and respectfully, avoiding ambiguity and unnecessary details. This is critical in a </span><i><b><strong style="color:rgb(0,0,0);font-style:italic;white-space:pre-wrap;">remote</strong></b></i><span style="color:rgb(0,0,0);white-space:pre-wrap;"> organisation</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Curiosity:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> You have a genuine thirst for knowledge, always seeking new ways to deepen customer value</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Coachability:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> You embrace feedback, learn from others, and adapt for personal and team growth</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Clockspeed:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> You have a thirst for learning, intuitive perception, and the ability to read people and account health effortlessly</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(0,0,0);white-space:pre-wrap;">Culture:</strong></b><span style="color:rgb(0,0,0);white-space:pre-wrap;"> Positive Culture Catalysts at MEDDICC impact their team, customers, and audience by excelling in all of the above. A winning culture means everybody is pulling in the same direction with the same effort</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);white-space:pre-wrap;">While I think we have an epic vibe here at MEDDICC, if you are scrolling to the bottom of this ad looking for the details of Yoga credits, Unlimited PTO, and whether our Taco Tuesdays are weekly or bi-weekly, then this is not the role for you.</span><br><br><span style="color:rgb(0,0,0);white-space:pre-wrap;">If, however, you believe that no amount of free pizza or games of ping-pong will ever match the exhilaration of seeing a customer renew and expand because you genuinely moved the needle for their GTM team - then you are exactly the MEDI we are looking for, and you should get in touch! 💪</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br><b><strong style="color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;">How to Apply:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">We at MEDDICC are a passionate and talented team that goes the extra mile in everything we do. We know there are no shortcuts to greatness. The only shortcut you'll gain by clicking the '</span><i><b><strong style="color:rgb(0,0,0);font-style:italic;white-space:pre-wrap;">Apply for this job</strong></b></i><span style="color:rgb(0,0,0);white-space:pre-wrap;">' button is a shortcut for us to qualify you out (you </span><i><b><strong style="color:rgb(0,0,0);font-style:italic;white-space:pre-wrap;">will not</strong></b></i><span style="color:rgb(0,0,0);white-space:pre-wrap;"> be responded to). The last time we advertised a role in our Revenue team we had over 1,000 Easy Apply applicants, so it's impossible for you to stand out among that many other candidates.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Instead, see your application as an opportunity to shine and show us why you fit the role, with the above C8s in mind. Think about how you'd approach a high-value customer conversation and use those skills!</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">You can find me at lee@meddicc.com</span></li></ul>