Agent Call Center

<p>About the job<br />Job Description</p> <p>To contribute to the performance of the Call Centre through accurate order</p> <p>taking and monitoring, customer liaison and communication with internal</p> <p>functional departments.</p> <p> </p> <p>Processing of orders according to the information received from customers<br />Ensure pricing on captured orders are correct<br />Ensure queries, complaints, concerns resolved or escalated as per procedure<br />Ensure daily filing is done according to departmental requirements<br />Ensure that all reports are completed and communicated<br />Workflows completed as per system requirements<br />Ensure that clients’ needs are met according to their expectations<br />Computer literacy – Strong Computer skills – fast processing<br />Liaising with internal and external customers<br />Distribution and Order Maintenance on Order Action on a daily basis</p> <p>Qualification Requirements</p> <p> </p> <p>Grade 12 (matric) certificate or equivalent<br />Competent in Ms Office e.g. Excel and Word</p> <p>Experience Requirements</p> <p> </p> <p>At least 1-year experience in FMCG sales environment<br />At least 1-year experience in the field of sales administration, executions or call centres<br />Previous Call Centre experience will be advantageous</p> <p>Key Outputs</p> <p> </p> <p>Business procedures, rules and processes<br />In house systems<br />Product and portfolio<br />Assertiveness<br />Communication skills (written and verbal)<br />Numerical ability<br />Problem solving<br />Innovation<br />Teamwork<br />Accountability<br />Sense of urgency<br />Respect<br />Computer literacy – Strong Computer skills – fast processing</p>