Associate, Inbound Sales (Chat) (Sales Academy)
About the position
Responsibilities
- Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services.
- Demonstrates consultative sales techniques by using lifestyle discovering questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
- Demonstrates advanced knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.
- Demonstrates knowledge of the digital buy flow process to appropriately assist and guide customers with order completion.
- Personalizes interaction and describes product experiences to ensure a positive customer experience.
- Uses strong writing skills while communicating with customers through chat and applies effective oral communication skills with phone interactions.
- Multi-tasks between simultaneous chats; responds and checks-in with customers within 30 seconds of the last response.
- Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.
- Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.
- Maintains high performance levels in a dynamic and highly competitive environment.
- Acts as a team player committed to growth and development.
- Consistently follows critical sales processes to ensure a complete sales experience and a great customer experience.
- Manipulates objects such as pen, keyboard and mouse.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Requirements
- High School Diploma / GED
- 2-5 Years of relevant work experience
- Customer-Focused
- Workplace Organization
- Persuasion
- Technical Knowledge
- Resilience
- Communication
- Critical Thinking Problem Solving
- Professional Integrity
Benefits
- Base Pay: \$32,240.00
- Most sales positions are eligible for a Commission under the terms of an applicable plan.
- Most non-sales positions are eligible for a Bonus.
- Best-in-class Benefits to eligible employees.
