(Contract) Case Manager, Access Solutions & Patient Services

<p>Welcome to Genentech, a leading biotechnology company focused on developing life-changing medicines for patients around the world. We are currently seeking a highly motivated and experienced (Contract) Case Manager to join our Access Solutions & Patient Services team. In this role, you will play a crucial role in ensuring our patients have access to the medications they need to live their best lives. If you are passionate about making a difference in the lives of patients, have a strong background in case management, and thrive in a fast-paced, collaborative environment, we encourage you to apply. Act as a representative of Genentech and communicate with patients to provide support and guidance throughout the access solutions process. Manage a caseload of patients and maintain accurate and up-to-date case files. Collaborate with healthcare providers, insurance companies, and other stakeholders to facilitate timely and appropriate access to medications for patients. Conduct thorough evaluations of patient cases, including reviewing medical records and insurance coverage, to determine eligibility for access solutions programs. Provide education and resources to patients and their families regarding their medication, treatment, and financial assistance options. Utilize strong problem-solving skills to identify and resolve barriers to patient access and assist in finding alternative solutions. Ensure compliance with all relevant laws, regulations, and company policies. Maintain confidentiality of patient information and navigate sensitive situations with professionalism and empathy. Stay current on industry trends and changes in access solutions programs to provide the best possible support to patients. Contribute to team meetings and collaborate with colleagues to identify areas for improvement and implement process enhancements. Document and report patient outcomes and program metrics to support continuous improvement. Represent Genentech at conferences, events, and other external engagements to promote our commitment to patient access and support. Continuously strive to uphold the company's values and mission to provide life-changing medicines to patients in need.</p><p>Genentech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>