Customer service agent – OR Tambo Airport

<p>Reference Number<br />Customer service agent – JNB</p> <p>Description<br />Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;<br />Assist customers when there are flight disruptions and/or cancellations;<br />Handle and safeguard of confidential information;<br />Address any complaints in a professional and timeous manner;<br />Escalate any problematic issues to the Supervisor on duty;<br />Provide professional Customer service at all times.</p> <p>Requirements<br />Grade 12 or equivalent;<br />Airport and ticket sales experience;<br />Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;<br />Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);<br />Excellent understanding of delivering great customer service;<br />Excellent written and verbal command of the English language including proper phone etiquette;<br />Conflict resolution skills.</p> <p>Personal Attributes:</p> <p>Punctual;<br />High degree of patience and assertiveness;<br />Trustworthy, professional and reliable, including dealing with confidential information;<br />Immaculate timekeeping;<br />The ability to work well under pressure;<br />Practice good time management;<br />Customer focused and service orientated.<br />Application Guideline:</p> <p>Email applications will not be accepted;<br />Preference will be given to members of under-represented designated groups;<br />Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.</p> <p>FlySafair reserves the right:</p> <p>Not to proceed with this vacancy;<br />To appoint the selected candidates based on it’s operational requirements.</p> <p><strong>Closing Date: 30 April 2025</strong></p> <p>Work Level<br />Junior<br />Job Type<br />Permanent<br />Salary<br />Market Related<br />EE Position<br />No<br />Location<br />JHB</p>