Customer Service/sales Assistant (Full/ Part Time)

Customer Sales & Support Associate

Starts Immediately
Experience

1 year(s) experience
We are looking for a Customer Sales & Support Coordinator to handle inbound calls and queries from prospective customers, assist in closing bookings, and manage the coordination (billing, confirmations, and queries) to ensure a smooth customer experience.
This is a remote, full-time role (10 AM - 6 PM, Monday to Saturday) reporting directly to the business owner. You'll be the first point of contact for potential customers, ensuring they feel informed, supported, and excited about booking with us. Since this role is in the hospitality industry, some coordination over the phone may be required after office hours.
All leads are inbound (customers call us). Your job is to provide the right information, build trust, help customers complete their booking, and manage any after-sales support
Handle incoming calls, WhatsApp messages, and emails from customers.
Share details of yacht/cruise packages, clarify queries, and support customers in booking closure.
Work occasionally on Sundays/holidays during peak season (with overtime pay).
Manage billing and prepare invoices for customers.
Provide clear pre-booking and post-booking instructions to customers (timings, location, inclusions, etc.).
Maintain a friendly, professional, and trustworthy customer experience.
Please do not apply if you are looking for a part-time job or internship. This is a full-time job with excellent scope for growth in a well-established organization. Client Interaction Client Relationship Effective Communication Interpersonal skills Sales Support
have minimum 1 years of experience
Must have completed graduation and must have relevant experience after completing their graduation. Please do not apply if you are not a graduate or if you do not have relevant experience.
Minimum 2 years of experience in customer handling, tele-sales, or hospitality sales (inbound experience preferred).
Excellent communication skills in English and Hindi. Organized, reliable, and comfortable working independently in a remote setup.
Probation: Duration:
Salary during probation:
After probation:
From enjoying the majestic wonders of the Arabian Sea to feeling the adrenaline rush, Fun Cruises Goa warmly welcomes you to a world of luxury boat cruising in Goa, like never before. Experience the pleasure of yachting in the serene waters of the Arabian Sea with us, while in Goa. With breathtaking views, a delicious variety of sumptuous food & a vibrant atmosphere, we promise you a luxurious experience on board from our well-maintained luxurious fleet to its quality yacht crew & professional guest relations staff..
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