Front Office/Scheduler (Remote)

Reports to: Scheduling Manager

Location: Mercy Hospital – Mercy Campus (Coon Rapids, MN)

Job Status/Hours: Full-Time (40 hours per week)

Schedule: Monday–Friday, various shifts between 8:00 a.m. and 5:00 p.m.

Position Summary:

The Front Office/Scheduler is responsible for coordinating patient appointments, facilitating communication between departments, and managing inbound and outbound phone calls. This position plays a key role in ensuring a smooth and positive patient experience.

Training Requirement:

This role requires 100% onsite training at the Mercy Hospital – Mercy campus in Coon Rapids for an estimated 3–6 months. Following successful completion of training, the position will transition to a primarily remote/work-from-home role. Occasional onsite attendance may still be required based on departmental or operational needs, as directed by the manager.

The ideal candidate is flexible, adaptable, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Key Responsibilities

• Schedule patient appointments, testing, and ancillary services using comprehensive knowledge of appointment types, locations, and providers
• Answer incoming calls from patients and families to assist with scheduling, call transfers, and provider messaging
• Place outgoing calls to patients to schedule appointments and testing
• Coordinate with provider teams to ensure ordered appointments and testing are scheduled and completed
• Track required follow-up appointments and notify patients when scheduling is needed
• Update and maintain accurate patient registration and demographic information
• Contact patients with appointment reminders and provide preparation instructions
• Perform administrative duties such as faxing and transcribing orders, as assigned
• Maintain strict patient confidentiality in accordance with HIPAA and organizational policies
• Prioritize workload effectively based on patient and departmental needs

Employment Requirements

• High school diploma or GED required
• Minimum of one year of experience in a healthcare front office or scheduling role
• Experience with Excellian or Epic preferred
• Strong customer service, communication, and computer skills
• Ability to learn quickly, multitask, and adapt in a fast-paced environment

This position offers the opportunity to work in a dynamic healthcare setting while directly supporting patient care and access. If you are organized, customer-focused, and experienced in medical office operations, we encourage you to apply.

Equal Employment Opportunity Statement

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, or disability status.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance
• Wellness program
• Work from home

Education:

• High school or equivalent (Required)

Experience:

• Medical scheduling: 1 year (Required)

Ability to Commute:

• Minneapolis, MN 55433 (Required)

Work Location: Hybrid remote in Minneapolis, MN 55433