Import Agent (Air Freight Operations)

June 6, 2026

<h2>Overview</h2> We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure. <h2>Key Responsibilities</h2> <h3>Shipment Coordination & Customer Communication</h3> <ul> <li> Monitor and respond to shipment-related emails </li> <li> Enter shipment alerts and customer requests into the TMS system </li> <li> Provide shipment updates to customers, dispatch, warehouse teams, and drivers </li> <li> Follow up proactively when updates are delayed </li> <li> Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates </li> <li> Ensure all communication is accurate, professional, and timely </li> </ul> <h3>Documentation & Data Entry</h3> <ul> <li> Enter shipment information into Crown Freight Manager </li> <li> Print and distribute shipment documents and requests </li> <li> Update operational spreadsheets with shipment statuses and customer requests </li> <li> Track and relay warehouse service requests and shipment changes </li> <li> Maintain accurate operational notes and logs </li> </ul> <h3>Operations Support</h3> <ul> <li> Coordinate between customers and warehouse/dispatch teams </li> <li> Escalate operational issues appropriately when needed </li> <li> Prioritize urgent shipments based on operational impact </li> <li> Support time-sensitive import recovery workflows </li> <li> Assist with routing instructions and shipment status coordination </li> </ul> <h3>Workflow & Prioritization</h3> <ul> <li> Distinguish between urgent and non-urgent tasks </li> <li> Prioritize truckers already waiting on-site over future/pending shipments </li> <li> Ensure high-priority requests are communicated immediately to the operations team </li> <li> Handle repetitive operational processes with consistency and accuracy </li> </ul> <h2>Systems & Tools</h2> <ul> <li> Crown Freight Manager (training provided) </li> <li> Cartis (training provided) </li> <li> Outlook </li> <li> Excel & shared spreadsheets </li> <li> RingCentral / VOIP systems </li> <li> Transportation Management Systems (TMS) </li> </ul> <h2>Required Skills & Experience</h2> <ul> <li> Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred </li> <li> Strong organizational and multitasking skills </li> <li> Ability to think logically and prioritize effectively </li> <li> Comfortable handling repetitive operational workflows </li> <li> Strong written and verbal English communication </li> <li> Comfortable making calls to drivers, warehouse teams, and customers </li> <li> Strong attention to detail </li> <li> Comfortable working in fast-paced, time-sensitive environments </li> </ul> <h2>Nice-to-Haves</h2> <ul> <li> Air import or airport cargo experience </li> <li> Experience working with trucking dispatch teams </li> <li> Familiarity with shipment tracking systems or TMS platforms </li> <li> Experience with customer operations support </li> <li> Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.) </li> </ul> <h2>Training & Support</h2> <ul> <li> Full training provided on proprietary systems and workflows </li> <li> Each remote agent will work directly alongside an on-site operational counterpart </li> <li> Escalation support structure already in place </li> </ul> <h2>Performance Expectations</h2> <ul style="list-style-type: disc;"> <li> Fast response times to operational requests </li> <li> Accurate data entry and shipment updates </li> <li> Strong follow-through and communication </li> <li> Ability to manage priorities independently </li> <li>Reliable attendance and shift coverage </li> <li>Industry: Air Freight / Logistics / Import Operations Working Hours (EST):</li> <li>Shift A: Monday–Friday | 8:00 AM – 4:00 PM EST</li> <li>Shift B: Monday–Wednesday, Friday & Saturday | 2:00 PM – 10:00 PM EST (Off Thursdays & Sundays)</li> </ul> <div>$1,000 - $1,200 a month</div> Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM

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