Inbound Customer Service Representative (USA working hours)

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Inbound Customer Service Representatives to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

Requirements

  • Excellent communication skills in English, both spoken and written. 

  • Healthcare Knowledge: Basic experience preferred but not required; comprehensive training provided. 

  • Customer Service Experience: 1-2 years preferred; inbound phone experience a plus. 

  • Attention to Detail: Accurate and detail oriented. 

  • Multitasking: Ability to handle multiple tasks efficiently. 

  • Computer Skills: Proficient with technology and data entry systems. 

  • Home Office: Quiet, distraction-free environment with reliable high-speed internet. 

Benefits

What can we offer you?

  • Competitive salary
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
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