Online Shopping Assistants

<p>Online Shopping Assistant Flexi Perm</p> <p>takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant Flexi – Perm to join our MR D Food team in Cape Town.</p> <p>We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great</p> <p>Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.</p> <p>The position reports to the Customer Services Team Leader</p> <p>Your responsibilities will include:</p> <p>Delivering timely, accurate and professional customer service. <br />Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. <br />Assisting with order success to limit food loss and enhance customer experience <br />Communicate with customers via phone and email. <br />Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment. <br />Prioritize and handle all emails and incoming calls in English. <br />Liaise between internal departments to solve customer queries. <br />Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided. <br />Take ownership of our customers and ensure that their needs are met as soon as possible. <br />Attributes required:</p> <p>Customer-obsessed, able to create a positive customer experience for all contacts<br />Exceptional attention to detail<br />Excellent verbal and written communication skills<br />Solutions-oriented, can-do attitude and high energy<br />Strong analytical and critical thinking, using data to inform decisions<br />Ability to interview and interact professionally with internal and external clients<br />Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome<br />Versatile and with the appetite to learn by doing<br />Qualifications and Experience:</p> <p>Senior Certificate or Higher.<br />Minimum of 6 – 12 months within the customer service environment will be advantageous.<br />Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.<br />The Environment:</p> <p>takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.<br />We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.<br />We are short on ego and high on output.<br />We are doers and not only thinkers, it’s all in the execution after all.<br />We love what we do and what we are creating.<br /> </p> <p>We seek to Employ an Extra Ordinary Mind who: </p> <p>is forthright but respectful <br />is an expert at doing, who can not only design but also execute <br />is analytical, able to use data to make decisions <br />is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours) <br />is passionate about the potential of e-commerce and delivering a world-class customer experience <br />is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster <br />is able to think about problems from a business perspective using technical and product input <br />is curious and challenge the status quo <br />is innovative and enjoys iteration <br />is collaborative <br />will be at the cutting edge of developing new concepts for takealot.com. <br />thinks like an owner of the business. <br />is SMART, has INTEGRITY and is HARDWORKING </p>