Quality & Warranty Control Tower Manager

The North America Quality organization is seeking a Control Tower Manager to lead a high-impact team based at the Headquarters & Technical Center in Auburn Hills, MI.

 

This leadership role is responsible for driving the identification, investigation, and resolution of warranty-related issues impacting customer satisfaction.  The Manager will lead a cross-functional team and collaborate closely with Engineering, Supplier Quality, Manufacturing, and Service organizations to ensure timely root cause identification and resolution of field concerns.

 

The ideal candidate is a strong people leader with deep automotive quality experience and a passion for continuous improvement, data-driven decision-making, and delivering best-in-class customer outcomes.

 

Key Responsibilities:

  • Lead, develop, and mentor a team responsible for warranty issue identification, triage, and early-stage problem-solving
  • Drive the identification and analysis of field issues through part inspections, vehicle evaluations, and data insights
  • Establish priorities and ensure effective validation of clean points and assignment of responsible functional areas
  • Oversee and approve triage recommendations, ensuring clear and actionable handoff to downstream engineering and quality teams
  • Partner cross-functionally with Engineering, Supplier Quality, Manufacturing, and Service to ensure alignment and timely issue resolution
  • Implement and sustain continuous improvement initiatives to enhance quality processes, response times, and problem resolution effectiveness
  • Monitor key performance indicators (KPIs) and drive accountability to meet organizational quality targets
  • Support a culture of accountability, collaboration, and innovation within the team

Basic Qualifications:

  • Bachelor’s degree in Engineering 
  • 8+ years of experience in Product Engineering, Quality, or a related discipline
  • 2+ years of leadership experience, including direct team management
  • Strong problem-solving skills with experience in root cause analysis methodologies
  • Excellent written, verbal, and presentation skills
  • Broad automotive systems knowledge
  • Experience working in a team-oriented, cross-functional environment
  • Proficiency in Microsoft Office applications, including Excel and PowerPoint

Preferred Qualifications:

  • Master’s degree in Engineering or a related field
  • Shainin RedX Black Belt or equivalent advanced problem-solving certification
  • Six Sigma Green Belt, Kepner-Tregoe, or similar
  • Design for Six Sigma (DFSS) experience
  • Project Management certification (PMP or equivalent)
  • Working knowledge of TeamCenter or similar PLM systems
  • Strong understanding of GD&T and engineering drawings
  • Experience in testing, validation, or test method development
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