Receptionist

December 26, 2025

<h2>Receptionist Jobs in Bneid Al Gar, KW at Nail Station Salon</h2> Job Title Receptionist Department Guest Experience / Front Office Reporting To Guest Experience Team Lead Location Medica Care Center – Kuwait Job Purpose The Receptionist is the first point of contact for patients and visitors at Medica Care Center. The role is responsible for delivering a professional, welcoming, and efficient guest experience while ensuring smooth front-desk operations, accurate patient handling, and effective coordination with clinical and administrative teams. The position plays a critical role in upholding the center’s service quality, brand image, and patient satisfaction standards. Key Accountabilities & Responsibilities 1. Guest & Patient Experience <ul> <li>Greet patients and visitors warmly and professionally upon arrival.</li> <li>Manage patient check-in and check-out processes efficiently and accurately.</li> <li>Ensure a calm, respectful, and supportive environment for all patients at all times.</li> <li>Address basic patient inquiries, concerns, and complaints, escalating complex issues to the Guest Experience Team Lead when required.</li> <li>Maintain patient confidentiality and privacy in accordance with healthcare regulations and internal policies.</li> </ul> 2. Front Desk & Appointment Management <ul> <li>Schedule, confirm, reschedule, and cancel appointments using the clinic’s system.</li> <li>Coordinate patient flow to minimize waiting time and optimize clinic efficiency.</li> <li>Verify patient details, documentation, and insurance information as required.</li> <li>Manage phone calls, emails, and walk-in inquiries in a timely and professional manner.</li> </ul> 3. Administrative & System Accuracy <ul> <li>Maintain accurate patient records and ensure data is correctly entered into the system.</li> <li>Handle basic billing support, payment collection, and receipt issuance as per approved procedures.</li> <li>Ensure daily reconciliation of appointments, payments, and front-desk transactions.</li> <li>Support internal reporting and documentation when requested by the Guest Experience Team Lead.</li> </ul> 4. Coordination & Team Support <ul> <li>Liaise closely with doctors, nurses, and support staff to ensure seamless patient service.</li> <li>Communicate any delays, changes, or special patient requirements promptly.</li> <li>Support clinic operations during peak hours, promotions, or special events.</li> </ul> Perform other related duties and tasks assigned by the direct manager or senior management. Qualifications & Experience <ul> <li>Diploma or Bachelor’s degree in Business Administration, Healthcare Administration, or a related field (preferred).</li> <li>Minimum 1–2 years of experience in a receptionist or front-desk role, preferably in healthcare, clinics, or hospitality.</li> <li>Experience working with appointment systems or healthcare management systems is an advantage.</li> </ul> Working Conditions <ul> <li>Full-time role based at Medica Care Center.</li> <li>Shift-based schedule aligned with clinic operating hours.</li> <li>Requires prolonged sitting/standing and regular interaction with patients and visitors.</li> </ul> Performance Indicators (KPIs) <ul> <li>Patient satisfaction and feedback scores.</li> <li>Appointment accuracy and system data accuracy.</li> <li>Waiting time management and front-desk efficiency.</li> <li>Compliance with service standards, policies, and procedures.</li> <li>Professional conduct and teamwork contribution.</li> </ul> Skills Skills & Competencies <ul> <li>Strong customer service and interpersonal skills.</li> <li>Professional appearance and communication style.</li> <li>Excellent verbal and written communication skills in English; Arabic is an advantage.</li> <li>High attention to detail and accuracy.</li> <li>Ability to multitask and work effectively under pressure.</li> <li>Basic computer skills (MS Office, scheduling systems).</li> <li>Discretion, integrity, and respect for patient confidentiality.</li> </ul> Title: Receptionist Company: Nail Station Salon Location: Bneid Al Gar, KW

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