Remote Customer Service Representatives. Training Provided. Healthcare.

<p>My international healthcare client has a vacancy for Remote Customer Service Representatives.</p> <p data-start="197" data-end="517">As s Remote Customer Service Representative you will be responsible for handling customer inquiries, resolving issues, and providing support via phone, email, chat, or other digital channels—all from a home-based office. The goal is to ensure customer satisfaction and maintain a positive brand image.</p> <hr data-start="519" data-end="522" /> <h3 data-start="524" data-end="553"><strong data-start="528" data-end="553">Key Responsibilities:</strong></h3> <ul data-start="555" data-end="1323"> <li data-start="555" data-end="661"> <p data-start="557" data-end="661">Respond promptly to customer inquiries through various channels (phone, email, live chat, social media).</p> </li> <li data-start="662" data-end="723"> <p data-start="664" data-end="723">Resolve customer complaints efficiently and empathetically.</p> </li> <li data-start="724" data-end="815"> <p data-start="726" data-end="815">Provide accurate, valid, and complete information by using the right tools and resources.</p> </li> <li data-start="816" data-end="868"> <p data-start="818" data-end="868">Process orders, forms, applications, and requests.</p> </li> <li data-start="869" data-end="928"> <p data-start="871" data-end="928">Follow up to ensure resolution and customer satisfaction.</p> </li> <li data-start="929" data-end="999"> <p data-start="931" data-end="999">Maintain detailed records of customer interactions and transactions.</p> </li> <li data-start="1000" data-end="1068"> <p data-start="1002" data-end="1068">Escalate complex issues to appropriate departments when necessary.</p> </li> <li data-start="1069" data-end="1170"> <p data-start="1071" data-end="1170">Meet performance goals such as customer satisfaction ratings, response times, and resolution rates.</p> </li> <li data-start="1171" data-end="1237"> <p data-start="1173" data-end="1237">Stay up to date on products, services, policies, and promotions.</p> </li> <li data-start="1238" data-end="1323"> <p data-start="1240" data-end="1323">Provide feedback on recurring customer issues to help improve services or products.</p> </li> </ul> <hr data-start="1325" data-end="1328" /> <h3 data-start="1330" data-end="1362"><strong data-start="1334" data-end="1362">Skills & Qualifications:</strong></h3> <ul data-start="1364" data-end="1867"> <li data-start="1364" data-end="1446"> <p data-start="1366" data-end="1446">Proven customer service or call center experience (remote experience is a plus).</p> </li> <li data-start="1447" data-end="1499"> <p data-start="1449" data-end="1499">Excellent verbal and written communication skills.</p> </li> <li data-start="1500" data-end="1559"> <p data-start="1502" data-end="1559">Strong problem-solving abilities and attention to detail.</p> </li> <li data-start="1560" data-end="1624"> <p data-start="1562" data-end="1624">Ability to multitask, prioritize, and manage time effectively.</p> </li> <li data-start="1625" data-end="1719"> <p data-start="1627" data-end="1719">Comfortable using customer service software, CRM tools, and digital communication platforms.</p> </li> <li data-start="1720" data-end="1792"> <p data-start="1722" data-end="1792">Self-motivated and able to work independently in a remote environment.</p> </li> <li data-start="1793" data-end="1867"> <p data-start="1795" data-end="1867">A quiet, distraction-free workspace with a reliable internet connection.</p> </li> </ul> <hr data-start="1869" data-end="1872" /> <h3 data-start="1874" data-end="1892"><strong data-start="1878" data-end="1892">Salary Range: R 12,000 – R 15,000 per month plus incentives.</strong></h3>