Remote Healthcare CSR (Must Be Located In AZ)
About the position
Answer, screen and process a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers. Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines. Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions. #prioritywest
Responsibilities
- Answer, screen and process a high volume of incoming calls in a professional manner.
- Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers.
- Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
- Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions.
Requirements
- Must be located in Arizona to apply
- Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics
- Must have experience with scheduling patient appointments, insurance verification and medical terminology
- Must be available Monday through Friday, 5am to 6:30pm - Will be scheduled an 8 hour shift (must be available anytime during this window)
Nice-to-haves
- MA experience is a plus
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
