[Remote] HR Generalist, Field

Note: The job is a remote job and is open to candidates in USA. Wingstop Restaurants Inc. is a fast-growing brand in the restaurant industry focused on serving flavor. The HR Generalist will support Field HR operations, manage benefit programs, maintain HRIS data integrity, and enhance the employee experience through effective communication and operational excellence.

Responsibilities

• Administer and continuously enhance all team member benefit programs, including medical, dental, vision, disability, life, and leaves of absence – ensuring compliance, cost-effectiveness, and alignment with company policy.
• Design and deliver benefit education sessions (open enrollment, new hire orientations) and develop communication materials to ensure employees and Field HR teams fully understand eligibility, coverage, and program changes.
• Serve as the primary liaison to benefit vendors, exercising independent judgment to resolve escalated employee issues, evaluate service performance, and recommend process improvements as needed.
• Oversee HRIS data integrity, including monitoring and resolving Oracle feed errors (e.g., missing or incorrect employee data such as SSN, DOB, home address, or manager/direct report alignment) and recurring data discrepancies, identifying root causes, and developing long-term corrective strategies in partnership with HRIS and IT.
• Oversee field job postings and requisitions, including creating, updating, and closing positions as needed to support hiring needs.
• Advise and oversee recruiting operations, including coordinating field hiring events, managing applicant tracking, background check coordination, I-9 audit reporting, and follow-up to ensure compliance and timely processing.
• Manage and continuously improve the Field Exempt Orientation experience, overseeing logistics, onboarding communications, and participant engagement, and analyzing feedback to recommend improvements.
• Manage the HR shared inbox and department communications, ensuring timely responses and consistent messaging to employees and field leadership.
• Own and maintain the Field HR website and communications, ensuring accurate updates, posting HR processes, and sharing key information and resources with field teams.
• Monitor and authorize department purchasing and expense submissions as needed, ensuring timely processing and proper documentation.
• Partner with Field HR Business Partners to design, plan, and communicate HR initiatives and events that strengthen engagement and operational efficiency.
• Represent the brand in a professional and polished manner, providing service excellence to all customers, and proactively identifying opportunities to improve efficiency in HR operations.
• Frequent use of a computer and HR systems (including Oracle, Microsoft Office products) to maintain employee data and support daily HR operations.
• Collaboration with Field HR and Recruiting teams to assist with hiring events, orientations, and HR initiatives.
• Occasional work outside of regular business hours, based on business needs.
• Travel required: typically once per month to DFW-area locations and once per quarter to Las Vegas locations to support field hiring and onboarding events (domestic only).
• Frequent physical demands include sitting, standing, walking, and light lifting related to event setup or materials.
• Other duties as assigned.

Skills

• Hold a bachelor’s degree or possess equivalent HR/administrative experience.
• Have 2–4 years of hands-on HR support experience in areas such as benefits, recruiting, or HR systems.
• Thrive in a fast-paced, ever-changing environment.
• Enjoy being the go-to person who helps operations run smoothly behind the scenes.
• Demonstrate strong attention to detail and organizational skills.
• Effectively manage multiple priorities while maintaining data accuracy and confidentiality.
• Communicate clearly, build strong relationships, and take a solutions-oriented approach to challenges.
• Approach every task with professionalism and care.
• Understand how your work directly impacts the experience of both field and corporate team members.
• Take ownership of responsibilities and deliver results independently.
• Continuously seek opportunities to improve processes and systems.
• Bring a proactive, 'How can I help?' mindset to every interaction.

Benefits

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave
• Lunch provided every Tuesday and Thursday in office
• Work from home Fridays
• Discount on Wingstop gift cards
• Onsite game room

Company Overview