[Remote] Intuit Tax Specialist, Midwest
Note: The job is a remote job and is open to candidates in USA. Education at Work is hiring college students to work as Seasonal Tax Specialists for Intuit (TurboTax) this tax season. The role involves helping customers with their tax returns through virtual connections, providing tax advice, and ensuring a positive customer experience.
Responsibilities
- Connect with TurboTax customers virtually using Smartlook video chat software.
- Provide tax advice and full-service tax return prep (we’ll train you and guide you).
- Answer product and software questions.
- Assist with tax calculations and break things down in simple, easy-to-understand language.
- Create positive customer experiences by being empathetic, patient, and confident.
- Use trusted resources (government sites, training tools, and your team) to make sure customers get accurate, clear answers.
- Follow company policies to troubleshoot and resolve customer concerns.
- Document your customer interactions (don’t worry—we make it easy).
Skills
- High school diploma.
- Enrolled in a degree-granting college program.
- 18 years or older.
- Get (or be able to get) your Preparer Tax Identification Number (PTIN).
- Basic tax knowledge is helpful but not required—we’ll train you!
- (Bonus!) Spanish/English bilingual skills.
Benefits
- Competitive hourly pay
- Opportunity to earn tuition assistance
- Paid training—you’ll earn while you learn how to do the job
- Mentorship and coaching to help you grow
- Real-world, résumé-worthy experience in a nationally recognized brand
Company Overview
