Remote Medical Receptionist & Administrative Assistant (Work from Home)

We are looking for a high-calibre Remote Receptionist & Administrative Assistant to join our team at The ADHD Centre, a leading private psychiatry clinic in the UK. This role is ideal for individuals with a strong command of written and spoken English, exceptional organisational skills, and the ability to multitask effectively while providing outstanding client support. The position involves high-volume call handling in a remote setting and is perfect for someone who thrives in a fast-paced environment where attention to detail and professionalism are key.

Key Responsibilities:

✅ Call Handling & Client Support – Answer incoming calls within 3 rings, manage inquiries, and provide excellent customer service.
✅ Appointment & Diary Management – Schedule, amend, and coordinate appointments accurately with clinicians.
✅ Email & Inbox Management – Ensure all client emails are actioned within 1 business day.
✅ Administrative & PA Support – Handle ad-hoc tasks, upload files, and assist consultants with documentation.
✅ Client Communication – Send timely follow-up information and ensure a seamless client experience.
✅ Data & File Management – Maintain accurate and confidential client records.
✅ Collaboration with GPs & External Providers – Liaise professionally with healthcare professionals.

Hours of Work (UK Time):

Minimum 40hrs/ week (between 8am - 8pm UK Time with minimum 2 Evenings, plus Saturdays up to 1 in 2 as per rota, Sundays optional)

What We’re Looking For:

✔ Fluent English speaker with exceptional written and verbal communication skills.
✔ Minimum 1 year of experience in customer service, administration, or high volume call handling in Healthcare .
✔ Highly organised, detail-oriented, and able to manage multiple tasks efficiently.
✔ Strong time management skills and the ability to work independently in a remote setting.
✔ Tech-savvy – Comfortable using email management systems (ex: Google, MS Office), appointment booking tools, and cloud storage.
✔ A calm and professional demeanour, especially when handling sensitive client interactions.

Role Details:

  • Contract Type-Independent contractor
  • Remote Position – Work from home.
  • Flexible Hours – Shifts include weekday evenings & Saturdays.
  • Competitive Rate: R 162 per hour
  • Ongoing Training & Development – Learn and grow with us.

Requirements:

  • Fully functional Laptop, high-speed internet and UPS.
  • Quiet, private workspace
  • Clear criminal record check (Police Check)
  • Ability to follow strict data protection and confidentiality guidelines

If you are an efficient, proactive, and detail-driven professional looking for a rewarding remote role, we’d love to hear from you!

If you are an efficient, proactive, and detail-driven professional looking for a rewarding remote role, we want to hear from you!

Job Type: Full-time

Pay: R162,00 per hour

Expected hours: 40 – 52 per week

Application Question(s):

  • Have you worked in a remote setting in the last 3 years?
  • Do you have all necessary equipment for a home working setting (i.e Laptop, Headphone, Strong Wifi Network)?
  • Are you happy to work evenings and Saturdays?
  • What is your notice period?
  • Do you have a Uninterruptible Power Supply (UPS) system in place at home? (You will need this to work efficiently & without any interruptions)

Experience:

  • Medical/ Healthcare: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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