[Remote] Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)

Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. They are seeking a Bi-lingual Pharmacy Support Call Center Representative to provide payment assistance solutions and support for patients, pharmacies, and medical professionals utilizing an Opus Health program.


Responsibilities

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week under moderate supervision
  • Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00am – 7:00pm EST, 11:00 am – 8:00pm EST

Skills

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Bi-lingual (English/Spanish)
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus

Benefits

  • Incentive plans
  • Bonuses
  • Health and welfare and/or other benefits

Company Overview

  • IQVIA provides analytics, compliance, and management solutions to the life sciences industry. It was founded in 1982, and is headquartered in Danbury, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.iqvia.com.

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