Virtual Assistant for Client Services – Part-Time

About the Company

Commonwealth Bank is one of Australia’s leading providers of integrated financial services, including retail, business, and institutional banking. With a commitment to innovation, customer satisfaction, and a strong community focus, we empower our employees to deliver exceptional service and drive positive change. Join a team dedicated to making a difference in the lives of our customers and the community.

Job Description

We are seeking a highly organised and proactive Virtual Assistant for Client Services to join our dynamic team on a part-time, remote basis. This role is crucial in supporting our client service operations, ensuring seamless communication and efficient administrative support. The ideal candidate will be a self-starter with exceptional communication skills and a keen eye for detail, capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities

• Provide comprehensive administrative support to client service managers.
• Manage and schedule appointments, meetings, and travel arrangements.
• Handle client inquiries via email and phone, escalating as necessary.
• Prepare and format documents, reports, and presentations.
• Maintain accurate client records and databases.
• Assist with data entry and analysis tasks.
• Coordinate internal communications and team schedules.
• Proactively identify and implement process improvements for efficiency.
• Support special projects and initiatives as assigned.

Required Skills

• Minimum of 1 year experience in an administrative or virtual assistant role.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong organisational and time management abilities.
• High level of attention to detail and accuracy.
• Ability to work independently and as part of a remote team.
• Problem-solving skills and a proactive approach.

Preferred Qualifications

• Experience working in the financial services industry.
• Familiarity with CRM software (e.g., Salesforce).
• Previous experience in a client-facing role.
• Certificate or Diploma in Business Administration or a related field.

Perks & Benefits

• Flexible working hours to support work-life balance.
• Fully remote position, allowing you to work from home.
• Access to professional development and training resources.
• Supportive and collaborative team environment.
• Employee assistance program for personal and professional well-being.
• Opportunities for career growth within a leading financial institution.